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Service
Service Contact:

Working hours: (8: 30-12: 00,13: 30-17: 30)

Tel : 0086-755-29604770

Fax : 0086-755-29604042

E-mail : sam@dicolor.cn

Adress : Dicolor Industrial Park, Zhongtai Road No.18, GongMing Town, Guangming New District, Shenzhen, China

  • Pre-Sales Service

    Provide details about the production procedure

    Assign engineers for installation and testing

  • Sales Service

    Customized solution designs

    Product rendering and steel structure drawing

    Dicolor's successful project examples and visits to our production and R&D base

  • After-Sales Service

    Two-year : quality warranty with lifelong maintenance.

    Free guarantee repair (including labor and material) : free repair service during the quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period. We will never exempt our responsibilities on product owned defects. Responding time : upon receiving user’s notification, we ensure 24-hour after-sales technical support.

    Spare parts : necessary spare parts are provided together with products to customers.

    Free technical training : integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of hardware and software of products and they are able to estimate and solve small problems.

    Telephone investigation : our after-sales team will phone the user every month during the warranty period to follow up the working condition of the products, and to discover and solve problems, if necessary.

    Software upgrade : lifelong maintenance of controlling system, incessant improvement of the system functions and continuous software upgrades.

    Site instruction service of installation is available.

    Free on-site service for hardware related issues

    Please call our technical support for more information: 0086 - 13265742077